Many of us who stumbled into insurance one dark and gloomy day some years ago chuckle at and enjoy all too well the actual story of how we ended up here. Here being insurance, the glorious insurance industry. From claim adjusters to CSR principal agents to CEOs of insurance carriers, we are an industry filled with people who have devoted their careers, their lives, and their businesses to putting lives back together at some of the darkest hours. We all have a story of how we ended up here; for many of us, it was not deliberate. The job or career happened while we were making other plans.